Frequently Asked Questions

Everything you need to know about your next journey with Away.

What is the status of my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can also monitor your delivery status through the 'Order History' section in your account.

What is your return policy?

We offer a 100-day return policy for all of our suitcases. If you are not satisfied, you can return your unused item for a full refund. Please note that personalized items are final sale.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

What kind of warranty do you provide?

Our suitcases are built to last and come with a limited lifetime warranty that covers any functional damage to the shell, wheels, handles, or zippers.

How do I clean and care for my Away luggage?

For hard-shell suitcases, we recommend using a soft cloth with warm water and mild soap. For scuffs, a magic eraser works wonders to restore the original finish.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm or Klarna.